CivicERP

Privacy Policy

Effective Date: 01/04/2025
Last Updated: 29/11/2025

A. Web Application

1. Introduction

Welcome to CivicERP (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, and protect your personal information when communicating with you through WhatsApp and other related services available at https://dash.kollecta.com. By engaging with CivicERP via WhatsApp or providing your contact information to our platform, you agree to this Privacy Policy.

2. Information We Collect

  • Contact details: Your name, phone number, and WhatsApp ID.
  • Profile details: Role, volunteer or member status, and organization affiliation (if applicable).
  • Communication data: Messages, media, and other content exchanged between you and our WhatsApp account.
  • Usage information: Time, date, and frequency of communications through the WhatsApp API.

We do not collect sensitive personal data unless explicitly required and consented to by you.

3. How We Use Your Information

  • Send service updates, announcements, and event notifications via WhatsApp.
  • Facilitate coordination, volunteer management, and communication within the CivicERP community.
  • Provide support and respond to inquiries.
  • Ensure compliance with Meta’s WhatsApp Business Policy and applicable regulations.

We will never sell or rent your personal information to third parties.

4. Legal Basis for Processing

  • Consent: You have given us explicit permission to contact you via WhatsApp.
  • Legitimate interest: To manage operations, communicate updates, and coordinate volunteer/member activities.
  • Contractual necessity: To fulfill our obligations to you as part of your participation in CivicERP.

5. Data Sharing and Disclosure

  • With Meta (WhatsApp): As required to deliver messages using the WhatsApp Business API.
  • With service providers: Trusted partners who help operate our systems and communications, bound by strict data protection agreements.
  • When required by law: To comply with legal obligations or enforce our rights.

We do not share your data for marketing by third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes stated in this policy or as required by law. You may request deletion of your data at any time (see Section 9).

7. Security

We implement appropriate technical and organizational measures to safeguard your information, including encryption and secure access controls. However, please note that no method of communication over the internet or via WhatsApp is completely secure.

8. Your Rights

  • Access, update, or correct your personal information.
  • Withdraw consent for WhatsApp communications.
  • Request deletion of your personal data.
  • Request a copy of your data in a portable format.

You can exercise these rights by contacting us (see Section “Contact Us”).

9. Opt-Out and Contact Preferences

If you wish to stop receiving WhatsApp messages from us, you can reply “STOP” on WhatsApp at any time or contact us directly at support@kollecta.com.

B. Mobile Application

This section details the data collected, used, and shared specifically through the Dakshin Paschim Mobile App / CivicERP Android application (the "App") to ensure compliance with Google Play Store Developer Policies.

Category of Data Data Type Collected Purpose of Collection Disclosure/Sharing
Identifiers Device ID, Installation ID App licensing and performance monitoring. Not shared for advertising.
Personal Info Name, Phone Number, Role, Booth/Prabhag Details Identity verification and member directory access. Shared internally only.
Device Storage Profile Photos Profile identification within directory. Not shared externally.

Contact Us

CivicERP / Kollecta / Dakshin Paschim Mobile App
Website: https://dash.kollecta.com
Email: support@kollecta.com
Address: [Insert your organization’s registered address]

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Effective Date.” We encourage you to review this page periodically.